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The whole lab,
in your pocket.

СМАРТЛАБ is the patient app for Ukraine's leading independent medical-lab network: 200,000+ patients, 40 branches, 1500+ tests. I designed the iOS, Android and web experience end to end, turning a clinical price-list into a home screen a patient can actually use.

Role
UI/UX Designer · end to end
Platforms
iOS · Android · Web
Timeline
Mar 2022 – Oct 2024
Scale
200,000+ patients · 40 branches
СМАРТЛАБ home screen: promo rail, quick actions, featured and top-10 tests

A lab result is a moment of anxiety. Ours spoke in code.

1500+
tests across 40 branches lived in a price-list built for clinicians. Patients knew their symptom, not the assay code, then phoned the contact centre to ask one thing: “is this bad?”
a
A catalogue only a doctor could read
Tests filed under medical terminology and codes, with no patient-facing entry point into 1500+ services.
b
Orders and results without context
No plain-language meaning, no “what’s included”, no next step, so every borderline value became a phone call.
c
Three platforms drifting apart
Web, iOS and Android shipped 60+ inconsistent patterns that slowed every release and every handoff.

Every test, explained before you buy.

The most-called-about screen became self-serve. Each card carries biomaterial, turnaround and price up top, then Description, Preparation, Interpretation and Indications in tidy accordions. A patient understands exactly what they’re ordering, and why, without phoning a nurse.

Price, biomaterial and urgency (СІТО) resolved before checkout.
Plain-language interpretation replaces a call to the contact centre.
Real shipped screen · Ukrainian · “Картка дослідження”
СМАРТЛАБ test card: diabetes diagnostics 8013, price, add to cart, accordions
−24%
result-related calls to the contact centre
5 sec
to answer “is this normal?” without a phone call

A cart that thinks like a lab.

Beyond a list of line items, the cart adds the biomaterial-collection fee automatically, recommends doctor-reviewed companion tests, and runs a live cost calculator with an adult / child toggle and branch selector, so the basket is complete and correct before a patient ever leaves home.

“Також рекомендуємо” bundles lift basket size without upselling noise.
Live total with adult / child pricing and branch. No surprises at the desk.
Real shipped screen · Ukrainian · “Кошик”
СМАРТЛАБ cart: line items, recommended tests, cost calculator
+18%
online order conversion
×3
rounds of usability testing with real patients

Skip the desk with one QR.

The membership card lives one tap from anywhere. At the branch, patients show a single QR to be identified, apply their standing discount and start collection immediately: no paper, no queue, no re-typing personal data.

Identity + standing discount in a single scan.
Faster throughput across 40 branches.
Real shipped screen · Ukrainian · “Швидке обслуговування з QR-кодом”
СМАРТЛАБ QR membership card with 5% discount

A custom medical icon set.

1500+ tests across dozens of categories needed a visual language of their own. I drew a bespoke line-icon system on one grid (a single stroke weight, radius and voice), so every specialty, from hormones to genetics, is recognisable at a glance across the catalogue, home and results.

Promo offers
General clinical
Biochemistry
Hormones
Pregnancy
Oncomarkers
Hepatitis
TORCH infections
Urogenital
Infections & parasites
Microbiome
Coronavirus
Bacteriology
Immunology
Allergy
DNA paternity
Genetics
Karyotyping

Clarity patients felt, and the business could measure.

−24%
result-related contact-centre calls
+18%
online order conversion
−30%
design-to-development handoff time
200K+
patients across the network